A virtual front-desk service provides practices with a virtual receptionist as a remote worker who can operate as the practice’s first point of contact for all incoming patient calls. Undertaking all the tasks associated with an in-house receptionist, a virtual receptionist handles incoming calls, schedules and confirms appointments, does benefit verification, and makes soft collection calls to patients to recover outstanding balances.

Virtual receptionist works remotely but as an integral part of your medical practice; taking off all the administrative burden of managing appointment scheduling, patients calls, soft patient collections.

Virtual Front-desk gives you the added benefit of managing all incoming and outgoing patient calls of all of your locations from one virtual location. This certifies efficiency and quality, and the patient never has to fear calling the wrong location.

The patients can easily communicate with the practice via one telephone number that is routed to our friendly virtual desk representatives. We take care of all incoming and outgoing calls on your behalf and follow your instructions to the letter.

Virtual front desk receptionists are wonderful for a fast-expanding practice. They help you avoid the cost of hiring and training new staff while still offering the best, patient-centered customer service your patients have come to expect.

With customized scripting and account-specific instructions, our front desk office receptionists can provide the same level of service as a receptionist sitting in your office.